II. SERVICE STANDARDS
C. Reference
 
1. The library maintains an up-to-date reference collection. (See Appendix F for a suggested list of basic resources.) 

To achieve this standard, the library has at least one copy of each of the following: 
 

  • Idaho State Code and local ordinances
  • general encyclopedia - copyright date within last three (3) hyears
  • almanac
  • dictionary (unabridged) - most recent edition
  • dictionary (abridged) - copyright date within last three (3) years
  • thesaurus - copyright date within last ten (10) years
  • book of quotations - copyright date within last five (5) years
  • biographical dictionary - copyright date within last five (5) years
  • general periodical index - current year
  • statistical abstract
  • atlas - copyright date within last three (3) years
  • Books in Print - latest edition
  • local telephone book - latest version
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2. All requests for information are answered or a referral initiated within 24 hours of the request.  Regular status reports are provided if the request takes longer than 48 hours to answer. __ Not yet begun 
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3. Reference service is provided all hours the library is open. __ Not yet begun 
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4. Telephone reference service is provided during all library hours. __ Not yet begun 
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5. The library has written policies for: 
 
  • medical reference questions
  • legal reference questions
  • tax reference questions
  • homework assistance
  • other ___________________
  • other ___________________
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To Service: Collections
To Standards
 
September 10, 1999

Max Leek