II. SERVICE STANDARDS
B. Users and Usage
 
1. The expiration date on registered borrowers' cards is three years or less, unless an automated circulation system is used to purge inactive patrons more frequently. __ Not yet begun 
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2. The library has a written policy regarding access to the collection by non-residents.  Annual non-resident fees are equal to the amount paid by the average taxpayer in the library service area. __ Not yet begun 
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3. Borrower records are confidential.  circulation system preserves patron confidentiality. __ Not yet begun 
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4. The library evaluates community use of the library utilizing Output Measures for Public Libraries or other similar systematic techniques. (See Appendix E for sample output measures.) __ Not yet begun 
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5. The library has a written procedure for registering patrons' complaints, suggestions, comments, and questions concerning library materials and service. __ Not yet begun 
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To Service: Reference
To Standards
 
September 10, 1999

Max Leek